FAQ

Here I will try to answer some common questions about my work. You can learn more about me on the About page. If your question is not answered, please feel free to contact me. 

 
 
IMG_7741.jpg

How can I buy a dragon mug?

Dragon mugs are offered (1) via pre-orders, (2) as ready-to-ship items on my online store, and (3) in person at art festivals, shows, and Open Studio days. 

Pre-Orders

Occasionally, dragon mugs are available as pre-orders which allow you to choose the color of your mug. Pre-orders are available on Etsy during limited times.

Ready-to-Ship

Ready-to-ship dragon mugs are available in my Etsy Shop. If you want to know when a mug is going to be released online, follow my Instagram or sign up for email updates

In Person

I try to stock at least a few dragon mugs for special events. To know where I'll be selling next, check out my events page


When will the next Pre-Order be?

I try to announce my pre-order dates on Instagram at least a few days in advance. Sign up for emails to get the next pre-order date right to your inbox!

IMG_8793.jpg

packing.png

What shipping method do you use?

All orders are shipped through USPS and shipping prices reflect the USPS shipping estimate.

Fired Figments is happy to say that all of our packaging materials are recycled and reused from the generous donations of other local businesses. We ask that you also reuse or recycle the materials if you can. 


What is your return policy?

Returns must be requested within ten days of delivery date. Notification of damaged goods must be sent within one week of delivery date. All packages are insured and I will have to submit the insurance request to the post office. Returns of quality goods are eligible for exchanges or store credit. Products with a physical flaw (except those marked "SECOND") are eligible for a cash refund. Customer is responsible for return shipping costs, but Fired Figments will cover the shipping fees for the replacement item in the case of an exchange. If the item is not returned in its original condition, the buyer is responsible for the price of the item, and it is no longer eligible for exchange. Please contact stephanie@firedfigments.com with any questions or concerns.


Can I microwave/dishwash my mug?

Fired Figments pottery is microwave, oven, and dishwasher safe. It is suggested that you hand wash your dragon mugs because of the fragile nature of their horns and tails. Check out my About page for more suggestions on how to care for your handcrafted pottery.

IMG_7691.jpg

Where can I find your Privacy Policy?

Fired Figments respects your privacy. For more information, please see our Privacy Policy here.